The need for difficult conversations at work is inevitable, but too often we avoid them because they’re . . . difficult. Most of us know that avoiding conversations leads to bigger problems later, while increasing stress and worry. But there are things we can do to make these conversations go more smoothly.
First, it’s helpful to consider the facts around the situation: What happened? Who/what was impacted? Why is it a problem? What needs to happen now?
Second, it’s important to identify your own feelings toward the situation and the conversation you need to have. What story are you telling yourself? What emotions are rising to the surface? Once you identify your feelings, accept them, but hold them loosely.
Third, the Center for Creative Leadership suggests looking at everything as if you were a third party with no emotional involvement. Consider how you might view the facts and the people involved if you were coming in as a mediator. How might you approach the conversation? What would be your goal?
And finally, once you’re in the conversation, listen to understand. Try to keep an open mind and become curious about the other person’s point of view. This stance will foster creative problem solving.
What difficult conversations have you been putting off? How can you work through the steps above to resolve an issue at work?
At Avenue 8, our coaches can help you improve communication in all areas. Contact us to find out how we can help.