The need for difficult conversations at work is inevitable, but too often we avoid them because they're . . . difficult. Most of us know that avoiding conversations leads to bigger problems later, while increasing stress and worry. But there are things we can MORE
In business, where communication happens across multiple channels simultaneously, active listening stands out as increasingly crucial, yet often overlooked. Active listening requires intention, focus, and genuine engagement—qualities that define exceptional leaders. Leaders who excel at this skill build stronger relationships, make better decisions, MORE
Candid communication drives connection and performance at work. This month on the blog, we’re talking about speaking and listening. Speaking involves the following speech acts: Requests Assertions Assessments Declarations It’s important for leaders to distinguish between these if they want to communicate clearly and MORE
In February, we talked about embracing emotions at work and becoming comfortable with discomfort. This month, we're talking about empathy, which builds on those. An Ernst & Young Consulting Study about empathy in the workplace found that "The majority (86%) of employees believe empathetic leadership MORE
No one likes being uncomfortable. Comfort is easy, familiar, and certain. But discomfort is a fact of life and discomfort is where growth is found. Companies, leaders, and teams stagnate when they become stuck in a state of comfort, avoiding the discomfort of trying new MORE
Things are bumpy these days and most of us are experiencing a wide range of emotions every day (every hour?). One way to keep our emotions from running away with us is to identify precisely which emotion we're feeling. We tend to lump our emotions MORE
What expectations do you have? For yourself? For your team? For your organization? Anne Lamott says, "Expectations are just resentments under construction." How often do our unmet expectations for both events and other people turn into resentment? Clint Murphy wrote about expectations in one MORE
It is impossible to ignore the clanging bells and alarms around racial inequity and distress that the past year has pulled front and center in all of our lives. The disparities and issues around race and equity are nothing new and can in no MORE
You heard about it when you were in the office and even more now that we’re working remotely: communication. A big reason for such scrutiny is that the most intuitive form of communication - real-time, in-person conversations -- was wrenched away from us in MORE
